The Conflict Resolution Cycle And Twelve Principles Of New...

Conflict is something that each person will have to deal with sooner or later. Our text described the Conflict Resolution Cycle and Ten Principles of New Thinking that can resolve conflicts in a less costly manner (Levine, 2009). Brown (2011), points out that a chance of goal conflict is somewhat low between groups that have their own resources and perform entirely different tasks. In other words, if your task is separate the chances of conflict are extremely low. However, if there is any type of dependency, or common task and frequently pursue incompatible goals, the chances of conflict are greater (Brown, 2011). Levine (2009) explained that although the use of Alternative Dispute Resolution (ADR) is growing, the cost of conflict is a resource drain of huge proportion, and a source of great unhappiness and discomfort. I can recall an instance of conflict within my workplace that costs me more than what I could have imagined. This scenario has to deal with both role conflict and role ambiguity. Role conflict exists when an individual belongs to or identifies with two or more groups whose goals or values are in conflict (Brown, 2011). Role ambiguity occurs when an individual or the members of a group are not clear about their functions, purposes, and goals within the organization (Brown, 2011). According to Levine (2009), the cost of conflict is composed of: direct cost, productivity cost, continuity cost, and emotional cost. While being assigned to Navy Recruiting Command,Show MoreRelatedConflict Management and Emotional Intelligence63003 Words   |  253 PagesSouthern Cross University ePublications@SCU Theses 2010 Conflict management and emotional intelligence Yu Fai Leung Southern Cross University, keith.leung.yu.fai@gmail.com Suggested Citation Leung, YF 2010, Conflict management and emotional intelligence , DBA thesis, Southern Cross University, Lismore, NSW. 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